Q: How are international orders shipped and what is the transit time?
A: International orders are shipped through your local shipping company based on the address you’ve provided. Shipping timeframes vary depending on your country’s customs regulations and procedures. If you don’t receive your package within several weeks, check with your local shipping carrier and customs office, as they may be holding it for payment of duties. We appreciate hearing from you when you receive your package, so we have realistic estimates to share with other customers in your country. See Shipping Policy for more information.
Q: What is the difference between Extra Dark JBCO and Jamaican Black Castor Oil?
A: We do not sell extra dark Jamaican Black Castor Oil. Our Jamaican Black Castor Oil is light brown due to a gentle roasting technique that retains the highest nutritional quality, which benefits hair and skin health. Burned seeds lack nutritional value.
Q: Do you ship internationally?
A: Yes, we do. Once you have a local shipping company to accept your package.
Q: Do you ship on holidays?
A: No, we do not ship on public holidays.
Q: My order is missing or hasn’t been delivered, what can I do?
A: Please visit our shipping and returns policy for more information or contact our customer service department at info@chozenrootz.com.
Q: Are your products all-natural?
A: Yes, our products are all natural.
Q: Are your products tested on animals?
A: No, we do not test animals.
Q: Do you give out samples?
A: Currently, we do not offer samples of our castor oil. However, we do offer samples of other products.
Q: What carrier do you use to ship products?
A: We ship packages through USPS, UPS.
Q: Do you have a pick-up location?
A: No, as tine progress, we will be sure to let you know.
Q: Can I change or cancel my order once it has been placed?
A: If you wish to change or cancel, email customer service immediately. Once your order has not been processed or shipped, we will provide support to help you rectify the order.
Q: Can I drink Jamaican Black Castor Oil?
A: No. Our Jamaican Black Castor Oil is not intended for internal use or ingestion.
Q: Where do I send my product if it needs to be returned?
A: If you need to process a return, please contact our customer service department at info@chozenrootz.com with your order number and reason for return. One of our customer service representatives will follow up with further instructions.
Q: How can I track my order?
A:After your order has been processed, and shipped, you will receive an email with your tracking information and track orders from our website. If you do not receive this email, please contact us on our website or email us at info@chozenrootz.com.
Q: Who can I contact if I am having difficulty placing an order?
A: Please, reach out to us on our website or email us at info@chozenrootz.com. Our business hours are Monday - Friday 10am to 4pm EST.
Q: Can I only order online by using a credit card?
A: Yes, Chozen Rootz accepts all major credit and debit cards.
Q: How much does shipping cost?
A: Shipping costs may vary. You will be able to see the shipping cost during the check-out process.
Q: Can I use the JBCO if I have a tree nut or peanut allergy?
A: Chozen Rootz does not recommend that you use this product if you suffer from a nut allergy. A common name for the castor bean is ‘Nut Oil’.
Q: Can I mix the JBCO with other Oils?
A: Yes, you can mix JBCO with other oils.
Q: Can I take JBCO as a laxative?
A: No. Our products are not intended for ingestion orally or internal use.
Q: Is the product only for ethnic hair?
A: No. Our minty rhythm collection can be used by all textures and hair types but designed for 4C hair.
Q: Are ingredients harmful?
A: Chozen Roots products are made of Natural and Organic ingredients.
Q: Can this product be use on color-treated and relaxed hair?
A: Yes
Q: What hair types can use Minty Rhythm Collection?
A: Minty Rhythm collection is designed for 4C hair but can be used on all hair types as well.
Q: Is any sulfate or chemicals in products?
A: Our products are all natural. No sulfate or chemicals added to products.
Q: Will the product be irritating?
A: The products are not expected to be irritating but if you do experience any discomfort or irritation, stop using it and consult a doctor.
For any additional questions or concerns please contact us on our website or email us at info@chozenrootz.com Monday - Friday 10:00am-4:00pm.
